TERMS AND CONDITIONS



PRODUCT CARE
All the products are food- and dishwasher safe unless specified. The products are handmade, therefore it is possible that there is a slightly variation in size, color and texture.


SHIPPING
Orders are processed within 3 working days. You will receive track and trace number when the order is on it’s way. You are welcome to pickup your order at the atelier. Since it is not open in any regular hours, please contact me in advance. Be aware that this is a working atelier, not a store.

    ︎︎︎ Local pickup                                                                            Free
    ︎︎︎ Standard shipping to The Netherlands                                € 7,-
    ︎︎︎ Standard shipping to Europe                                                € 12,90
          Free shipping in The Netherlands for any order over      € 120,-  
    ︎︎︎ For shipping outside Europe please get in touch 


RETURNS
As a small business I can not accept returns. In case of damage, report this within 48 hours of the delivery date for a refund to be issued.


SUSTAINABILITY
︎︎︎MATERIAL   
All the clay we use is sourced within Europe, most of it is from Germany. For glazes you need mineral and other rocks that comes from mountainous areas. In The Netherlands we do not have many resources to produce clay or glaze.

︎︎︎RECYLING 
At the Atelier we recycle everything we can. All the leftover clay and clay scrap get collected and will be reclaimed for a new purpose.

︎︎︎BRANDING
The paper of our business cards is made of agricultural waste like leafs and crop stalks.

︎︎︎PACKAGING
We aim to use paper and cardboard as much as possible. If there is plastic in the packing, it is recycled plastic we have received ourselves.
       
Shipping boxes: recycled paper (70%), FSC quality mark.
Filling: recycled paper (100%).
Tape: paper
                        

©2020 LISA MARIA MEER ︎ TERMS AND CONDITIONS